On reforming consumer legislation

   Introduction. Modern consumer legislation is influenced by informatization, sanction pressure, economic and political transformations. There is a need to reform consumer legislation, to exclude ineffective norms from it. The introduction of new mechanisms for the realization of consumer rights, including the right to education, is required.

   Materials and Methods. The research is based on the analysis of regulatory legal acts, doctrinal approaches and judicial practice in the field of consumer protection.

   Analysis. The conducted analysis showed insignificant involvement of local self-government bodies, public organizations created for the purpose of consumer rights protection in the implementation of the consumer right to education. The lack of awareness of consumers about the possibility of presenting a number of requirements stipulated by the current legislation significantly narrows the possibilities of their protection.

   Results. The authors come to the conclusion that consumer legislation is expected to be fundamentally reformed, despite selective changes to which it has been subjected in recent years, up to the adoption of a codified act. It is proposed to legislate the obligation of local self-government bodies to develop and implement municipal consumer protection programs with mandatory inclusion of educational activities in them. It is also recommended to more actively involve public organizations for the protection of consumer rights and volunteers to explain to consumers the rights, the proper realization of which is possible only in the case of active behavior of consumers themselves and their presentation of relevant requirements to their counterparties. In addition, in order to strengthen the degree of protection of the modern consumer, the authors propose to amend paragraph 2 of Article 20, subparagraph 4 in paragraph 1 of Article 21 and paragraph 4 of Article 24 of the Law of the Russian Federation “On Consumer Protection”.

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